Refund and Returns Policy

What is your returns policy?

We allow customers to return their order within 7 days of receiving it for a refund rexchange, or store credit.
Conditions for Returns:
Items must be unused, unworn, unwashed, and in their original condition.
Items must be returned in their original packaging
What does “unworn” mean? You may try the item on for fit, but it must not be worn beyond this. Returns with stains, odors (e.g., perfume, smoke, sweat), signs of washing, or missing tags/packaging will not be accepted.
If the item is faulty, damaged, or not as described, you are entitled to a full refund or replacement, and we will cover the return postage.
If you are returning for any other reason (e.g., wrong size, change of mind), you must cover the return shipping costs.
False “Not as Described” Claims
If you claim an item is faulty, damaged, or ‘not as described’, we require:
Photographic or video evidence before approving a return.
A clear description of the issue.
If evidence is not provided, we may reject your claim. Additionally, all returned items will be inspected upon arrival. If we determine that the claim is false, we reserve the right to refuse a refund and will return the item to you instead.
Can I exchange my item for a different size?
Yes, we accept size exchanges under the following conditions:
The item must be unworn, unwashed, and in its original condition.
Customers must keep their proof of postage and tracking number when returning items.
If a return goes missing in transit, we can only process a refund or exchange if the tracking confirms it was sent.
If the return tracking does not show delivery to us, customers must contact the courier directly to resolve the issue

Need help?

Contact us at {Influxiama@gmail.com} for questions related to refunds and returns.